Owner Helpdesk

FAQ 4

• What is OYO Rooms ?
• How is OYO Rooms different from an online travel agent or an online market place of hotel rooms?
• What amenities can I expect in a standard OYO Room ?
• How can I reach out to OYO if I am unhappy with the services ?

Booking Creation 8

• How to create a booking in OYO?
• Why did my booking convert to an unconfirmed booking even when agent said, "your booking is confirmed"?
• How do I book more than 3 OYO rooms (bulk booking)?
• As the booking is made on the name of account holder, how to change the name to actual guest who is coming?
• What is the difference between standard and premium properties?

View all 8

Discounts and Coupons 3

• How can I find the best deals available?
• I applied a coupon. Now I am not able to use OYO money after that. Why is that so?
• Why can't I modify my discounted bookings

Booking Modifications 4

• How can I extend my booking?
• I want to increase/ decrease the no. of rooms in my booking. How can I do that?
• Why are the extension prices different from initial room tariff at which the booking was made?
• Is there a provision of early check-in or late check-out? Are there any charges?

Booking Cancellation 3

• How do I cancel my booking?
• What are the cancellation policies in OYO?
• What would happen if I do not cancel my pre-paid booking and do not show up for my booking?

Valid ID's 3

• What are the valid Identify proof that I should carry?
• Can a guest check in if the name on the id does not match the booking name ?
• Can I provide photocopy of the valid ID as identity proof?

Refunds 3

• What is the refund policy of OYO?
• How much time does it take for the amount to get credited?
• How do I get refunds processed for cancelled bookings ?

Payment for Bookings 4

• What is the difference between pay at hotel and prepaid bookings?
• Why can't I make bookings at some hotels without making advance payments ?
• I booked the stay for different tariff and property manager is asking me some different tariff, why?
• Is there any restriction on number of rooms for postpaid bookings?

Information Updation 4

• How to change my account information?
• It is saying that, an account already exist with this E-mail ID, What do I do?
• I forgot my password, how to login?
• How can I create my account without having an e-mail id?

Problems related to account 4

• How do I logout from the app?
• How can I delete booking history from my app?
• I uninstalled my app. How can I re-login?
• Can I login from somebody else's account in my app?

Communication 3

• How do I locate OYO where I have booked my stay?
• How can I get my payment voucher for my stay?
• Where do I get the invoice for my OYO stay?

Services 5

• Where do I enquire about OYOs for wedding/functions or for amenities like swimming pool/Jacuzzi?
• Does OYO provide alcohol?
• Does OYO provide cab service?
• I did not get the password for my wi-fi. How do I get that?
• What are some additional services that OYO offers?

OYO for Corporates 1

• How to do a corporate tie-up with OYO?

Owners 1

• I am a hotel owner, how can I partner with OYO Rooms